Essay on Happiness and Health in a Connecticut Nursing Home

2. The question presented in this study is would increasing the power and control an individual have over their life cause them to be more happy and healthy? This is an important question because the results could help patients in nursing homes to be both happier and healthier. Langer and Rodins hypothesis was that if patients in a nursing home were given more control over their lives and activities, they would show improvements in mental alertness, activity level, satisfaction with life, and other measures of behavior and attitude. 3. The participants of this study was 91 individuals who were living at Arden House, a Connecticut nursing home. these individuals were separated into two groups, the first group ( containing 8 men and†¦show more content†¦The nurses also reported that the participants who were in the increased-responsibility group showed improvement in activity, health, and behavior well the comparison group was shown to either decline or basically stay the same. More participants from the responsibility group attended the movie, and 10 of them participated in the jelly bean game as compared to the 1 participant from the comparison group. 5. Langer and Rodin concluded that the findings from their study supported their hypothesis, and that individuals are indeed happier and healthier when given some degree of control over their lives. In fact 18 months after the study the participants in the increased-responsibility group were in a super-condition than those who were in the control group. They also found that while 30% of the participants in the comparison group had since passed away, only 15% of the experimental group had died. 6. Probably the biggest concern there is in regards to this study is the one pointed out by Langer and Rodin, which is that it may have been unethical to present the participants with a greater level of control over their lives just to have it taken away. This study impacted the history of psychology by proving that a sense of control is important for peoples physical and mental health. 7. This study changed psychology because it changed how psychologists viewed the importance of control in regards to a persons mental health. This study has also lead toShow MoreRelatedThe Effects Of Enhanced Personal Responsibility And Choice1294 Words   |  6 PagesIntroduction This experimental study was carried out to examine â€Å"the effects of enhanced personal responsibility and choice† on a group of residents who were living a decision-free nursing home environment. The experiment consisted of two groups; the experimental group was given effective communication with emphasis on their personal responsibility, while the communication given to the second group stressed the responsibilities of the institutional staff toward them. Furthermore, the experimentalRead MoreThe Effects Of Enhanced Personal Responsibility And Choice1526 Words   |  7 PagesIntroduction This experimental study was carried out to examine â€Å"the effects of enhanced personal responsibility and choice† on a group of residents who were living in a decision-free nursing home environment. The experiment consisted of two groups; the experimental group that was given effective communication with emphasis on their personal responsibility and choice, while the communication given to the second or comparison group stressed the responsibilities of the institutional staff towardRead MoreLanger and Rodin Study2528 Words   |  11 Pagessee whether being given greater personal choice personal responsibility had a positive effect on older people living in a residential home. To see also if being given greater choice in a care home would affect their alertness activity. Langer Rodin aimed to investigate the effects of enhanced personal responsibility and choice in a group of nursing home patients. Specifically if increased control has generalised beneficial effects, which in turn affect physical and mental alertness, activityRead MoreFamily Nursing Calgary Assessment Paper9794 Words   |  40 PagesAbstract Assessment, the first step in the nursing process, is a concept that must grasped in order for nurses to possess the solid foundation required to develop a plan and provide optimal care to their patients. This assessment is significant not only to individual patients, but their families, who are becoming increasingly recognized for their significance to the health and well being of individual family members. Nurses use a variety of tools in family nursing, and one of the most significant includesRead MoreEssay Wgu C351 Task 14625 Words   |  19 PagesProfessional Presence amp; Influence Ashley A. Lewis Western Governors University Florence Nightingale, considered the founder of modern nursing, first began to establish nursing as a profession during the Crimean War. Since then, nursing theorists have continued to expand on the thought that patients are made up of more than just the symptoms they present with, Abraham Maslow, Carl Jung, Dr. Larry Dossey and Dorothy Johnson, but none more so than Jean Watson. She developed a theory of humanRead MoreRational Emotive Behaviour Therapy - Essay9996 Words   |  40 Pagesdisturbance comes in two slightly different but related flavours: †¢ Low frustration-tolerance (LFT) results from demands that frustration not happen, followed by catastrophising when it does. It is based on beliefs like: ‘The world owes me contentment and happiness;’ or: ‘Things should be as I want them to be, and I can’t stand it when they are not.’ †¢ Low discomfort-tolerance (LDT) arises from demands that one not experience emotional or physical disco mfort, with catastrophising when discomfort does occurRead MoreThe Walt Disney Company and Disney Management25371 Words   |  102 PagesSpecial kennels were built to house visitors’ animals. The thought of leaving a pet at home during vacation is considered irrational by many French people. Plans for further development of EuroDisney after 1992 were ambitious. The initial number of hotel rooms was planned to be 5,200, more than in the entire city of Cannes on the Cà ´te d’Azur. Also planned were shopping malls, apartments, golf courses, and vacation homes. EuroDisney would design and build everything itself, with a view to selling at aRead MoreFundamentals of Hrm263904 Words   |  1056 Pages291 DID YOU KNOW?: Look out for the Silver Tsunami 291 Workers’ Compensation 292 Family and Medical Leave Act 293 Voluntary Benefits 293 Health Insurance 293 Traditional Health Insurance 295 Health Maintenance Organizations 295 Preferred Provider Organizations 295 Point-of Service Plan 295 Consumer-Driven Health Plans 296 Employer-Operated Coverage 296 Health Insurance Continuation 296 The HIPAA Requirement 297 xiii HRM Workshop 309 Linking Concepts to Practice: Discussion Questions 309 DevelopingRead MoreHuman Resources Management150900 Words   |  604 Pagesand 2006. It is interesting to note that in Figure 1—1 most of the fastest-growing occupations percentagewise are related to information technology or health care. The increase in the technology jobs is due to the rapid increase in the use of information technology, such as databases, system design and analysis, and desktop publishing. The health care jobs are growing as a result of the aging of the U.S. population and workforce, a factor discussed later. Chapter 1 Changing Nature of Human ResourceRead MoreStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 PagesSelf-Assessment Library What’s My Emotional Intelligence Score? 115 An Ethical Choice Schadenfreude 120 Point/Counterpoint Sometimes Blowing Your Top Is a Good Thing 122 Questions for Review 121 Experiential Exercise Who Can Catch a Liar? 123 Ethical Dilemma Happiness Coaches for Employees 123 Case Incident 1 Is It Okay to Cry at Work? 124 Case Incident 2 Can You Read Emotions from Faces? 124 S A L S A L 5 Personality and Values 131 Personality 133 What Is Personality? 133 †¢ The Myers-Briggs

Analysis Of Ung Chang s Wild Swans - 1072 Words

ung Chang’s Wild Swans: Three Daughters of China follows three generations of woman in China through live and political struggles. China’s transformation between 1910s and 1970s, was one of radical change and caused great suffering. The importance of Chang’s book is its in a women s point of view by showing the suffering and healing that occurred and to educate about the history of China through the Warlord, Japanese, and Mao rule. The book is laid out through three generations: grandma, mom, and the author. Though, it could be looked at through the Warlord period, Japanese rule, and the Communist rule. Grandma s story started in the warlord period of China. Mom s story was through the Japanese control and Pre-Mao. The author’s story was through Mao’s rule of China. The book is organized by the history of the family and China. It goes both through the story of China and her family. It shows the progression of China through the lives of her family an d her. Each chapter of Wild Swans contributes to Chang s main point by stacking one idea on another. One event leads to another. For example, the Chinese were treated terribly under the role of the Japanese. After Japan lost World War II, Soviet and Mongolian troops entered China.1 This lead the Chinese to revolt against the Japanese who were still living in China by school children beating up their Japanese teachers.2 Afterwards, two parties, the Communist and the Kuomintang, started to battle each other to become the

Burning Down the House Mortgage Fraud and the Destruction...

Burning Down the House: Mortgage Fraud and the Destruction of Residential Neighborhoods Ann Fulmer March 2010 DRAFT Burning Down the House: Mortgage Fraud and the Destruction of Residential Neighborhoods Mortgage fraud is bank robbery without a gun. 1 It is a high-yield, 2 low risk enterprise that has been reported in all 50 states, Puerto Rico, Guam, American Samoa, 3 Canada, 4 New Zealand, 5 Australia, 6 and England. 7 In the United States, it is committed by organized international and domestic rings, 8 street gangs, 9 terrorists, 10 drug traffickers, 11 real estate agents, 12 closing attorneys, 13 appraisers, 14 mortgage brokers, 15 The targeted victims distinguish mortgage fraud from predatory lending. In predatory lending†¦show more content†¦Department of Justice. bank executives, 16 ministers, 17 teachers, 18 policemen, 19 and, frequently, neophyte property investors. 20 In the federal courts, mortgage schemes are charged as bank fraud, 21 mail fraud, 22 and wire fraud 23 and, depending on the specific structure of the scheme, conspiracy to commit bank fraud, 24 money laundering, 25 aggravated identity theft, 26 bankruptcy fraud, 27 and/or false statements. 28 A handful of states have statutes that address mortgage fraud as a specific crime, 29 but in most state courts it is charged, if at all, as theft or grand larceny. Although the variety of schemes is infinite and limited only by the human imagination, 30 they are generally classified as either fraud-for-profit or fraud-for housing. See, e.g., U.S. v. Gordon, 08-21103-Jordan (S.D. Fla. 2008) (bank’s managing director altered individual’s credit data to inflate mortgage pools’ apparent quality and value upon sale to investors); U.S. v. Levine, 1:09-CR-00554 (N.D. Ga. 2009) (executive vice president in charge of bank’s community redevelopment lending department accused of knowingly over-valuing bank assets (loans to flippers) in reports to the OCC and the FDIC; the defendant is expected to plead guilty in January, 2010).. 17 See, e.g., U.S. v. Sailor, 1:08-CR-105, superseding information (N.D. Ga. 2008). 18 See, e.g., U.S. v. Sprouts, 2:08-CR-0051 (W. D. Pa. 2008). 19 See, e.g., U.S. v.Show MoreRelatedManaging Information Technology (7th Edition)239873 Words   |  960 Pagesthe United States have increasingly been utilizing IT workers in less developed countries to take advantage of lower labor costs for software programming tasks in particular, IT professionals are still critically needed to perform important â€Å"in-house† IT roles. (These will be discussed further in Chapter 13.) BUSINESS/IT RELATIONSHIPS The importance of this type of IT resource was first brought to light in the mid1990s as packaged software systems and the Internet were catalysts for an increaseRead MoreStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 Pagesreceived the Professional Practice Award from the Institute of Industrial and Labor Relations, University of Illinois. Books Published: H. G. Heneman III, T. A. Judge, and J. D. Kammeyer-Mueller, Staffing Organizations, 7th ed. (Madison, WI: Mendota House/Irwin, 2011) Other Interests Although he cannot keep up (literally!) with Dr. Robbin’s accomplishments on the track, Dr. Judge enjoys golf, cooking and baking, literature (he’s a particular fan of Thomas Hardy and is a member of the Thomas HardyRead More_x000C_Introduction to Statistics and Data Analysis355457 Words   |  1422 Pageschildren, 15 months to 6 years old, before the ï ¬â€šu season two winters ago. One percent developed conï ¬ rmed inï ¬â€šuenza, compared with 18 percent of the 532 children who received a placebo. And only one vaccinated child developed an ear infection after coming down with inï ¬â€šuenza. . . . Typically 30 percent to 40 percent of children with inï ¬â€šuenza later develop an ear infection.† The researchers concluded that the nasal ï ¬â€šu vaccine was effective in reducing the incidence of ï ¬â€šu and also in reducing the number of

Essay On Juvenile Gangs - 973 Words

The History Of Juvenile Gangs Jerry L. Page East Carolina University Introduction The History Of Juvenile Gangs Gang Types Over the course of history, there have been many gangs that have come to light. There are three different types of gangs that have been around for many years. These gangs are politicized gangs, neo-Nazism gangs, and street gangs. Politicized gangs promote political change by making other citizens scared of them. Street gangs are commonly known to cause violence. Neo-Nazism gangs are known as â€Å"skinhead groups† that are commonly known for their hate crimes. These gangs may look different and may also function differently, but most of the time they all have something in common. That something is†¦show more content†¦This is because in these areas you normally find gangs that are already formed and from this comes the risk of young juveniles being introduced and even initiated into these gangs. A juvenile’s environment plays a big roll in gang initiations. There are some instances in which the broken windows theory comes into effect in bad or run down neighborhoods which causes some juveniles or juvenile gangs to break into vehicles and homes and stealing. Some gangs may use activities like this as acts of initiation, but some could be more violent. Although this is a big factor, family, school, gender, and race are also big factors that contribute to these juvenile actions. Social Factors In some instances there are times where the parent may be absent from the juvenile’s life causing that juvenile to act in a manner to do what he or she pleases.This stems from the â€Å"free will† approach within the rational choice theory. Juveniles also look at how their parents treat each other, and if there is a history of issues within the family, child victimization, or even low education and poor discipline issues, juveniles or more likely to get involved in things that they typically should not be involved in such as gangs and other delinquent acts. It is said that seventy percent to eighty percent of juvenile offenders had abusive backgrounds. These issues within these abusive families could lead to disruptions withinShow MoreRelatedJuvenile Gangs Essay980 Words   |  4 PagesRodriguez CJ150 Kaplan College Mr. Templeton August 30.2012 Juvenile gangs have become a serious and growing problem in many areas throughout the U.S. It is unlikely that gang control strategies can be successful as long as legitimate economic alternatives are lacking. I will be exploring the possible proactive solutions to this social problem. Juvenile gangs on the street and in prison â€Å"Violent crimes committed by juveniles are not diminishing, as other crimes, as reported by the JusticeRead More Role of Non-violence in Reducing Juvenile Gangs and Crime Essay1683 Words   |  7 Pagesprovoked them and they were not defending themselves.   They acted out of pure selfishness.   Sadly this scenario has become all too familiar over the last few years.   In the past two decades violent crime among juveniles ages 14-17 has increased tremendously.   Between 1983 and 1992 juvenile arrests increased 117% (U.S. Department of Justice, 12).   This suggests an increase in the growing involvement of young people in violent crimes.  Ã‚   To relieve this problem nationally and globally, we need to adaptRead MoreGangs Of Gangs1136 Words   |  5 PagesYouth gangs and the violence around them has grown in America. The gang related crimes committed by these youth gangs has risen and the age of these members had dropped. The youth are turning to the gang life at a younger age than ever before. In this essay I will dive into the different geographic types and their youth gangs. We will also take a look at age, gender, and the race of these gang members. Gang related crimes and local gang violence factors will also be discussed in this essay. GangsRead MoreAnalyzing Violence and Crime in USA1357 Words   |  5 Pagespurpose of this essay is to investigate the causes of violence in America and look specifically at the youth of this country and the effects that are produced because of their behavior. Essentially, this essay will try to communicate how the proliferation of violence committed by American youth demonstrates tight connections among culture, media, and capitalism creating unique circumstances that result in excessive violence and rage relative to other youth around the world. This essay will first introduceRead MoreSummary : Youth Gang And Violence1615 Words   |  7 PagesIskuhi Kalantaryan Juvenile Delinquency Sunday, March 27, 2016 Analytic Essay Youth Gang and Violence Delinquent Behavior â€Å"Gang† â€Å"Youth Gang† and â€Å"Street Gang† are just labels used to describe young people consisting of three or more individuals organized to achieve a typical objective and who share a common identity. There is no single and universally accepted definition of gang, gang member and gang activities in the United States, howeverRead MoreBreaking the Cycle Essay1160 Words   |  5 Pagesthat can help to prevent crime, properly rehabilitate prisoners, and save the youth of our nation at the same time. Youth gangs have existed in various forms since at least the 19th century, although the nature and extent of their activity has evolved over time. Over the past 25 years in particular, gangs have expanded rapidly both in size and their areas of operation. Gangs today are more violent, their activities are more widespread and pervasive, and they are more entrenched within the communityRead MoreAnnotated Bibliography On Juvenile Crime And Sentencing1510 Words   |  7 Pages Skip Hollandsworth candidly explores the subjects of juvenile crime and sentencing in the electronic long form newspaper article, â€Å"The Prisoner†. The purpose of the essay is to inform the reader about juvenile sentencing and to persuade the audience that there are clear problems with aspects of the U.S. prison system. The article is easily accessible to a large audience because it is online. Hollandsworth takes into account that his audience, mostly consisting of Texas Monthly readers, may alreadyRead MoreProblem Solution Essay1641 Words   |  7 PagesEnglish comp Problem solution essay Final Draft. GANG VIOLENCE IN AMERICAN SCHOOLS There are approximately 27,900 gangs, with 774,000 members, impacting towns, cities, and communities across the United States. According to a recent bulletin released by the Office of Juvenile Justice and Delinquency Prevention, 23 percent of students aged 12 through 18 years reported presence of street gangs in their schools. Almost half (46%) of students in public schools reported street gang presence. In addition, 21Read MoreJuvenile Gangs2762 Words   |  11 Pagesï » ¿Juvenile Gangs Introduction Juvenile street gangs are expanding, and evolving into crime that has not been linked to gangs in the past, according to the FBI. While they expand into white-collar type crimes like counterfeiting, identity theft and mortgage fraud, they also continue to be involved in illegal activities that they are more well known for, such as drug sales, recruiting new members, violent turf wars, and prostitution, the FBI reports. The number of active street gangs (including gangsRead MoreSchool Uniform Persuasive Essay by Javairia Haq764 Words   |  4 PagesSchool Uniform Persuasive Essay At a school, a child wearing a stained ragged-patched up sweat shirt and old tired pants full of disgusting mud stains, she goes to her locker quietly, suddenly after getting out her books, five older students surround her. The oblivious teachers and distracted staff don’t even bother noticing older pupils ridiculing the young girl’s outfit, teasing and tormenting the juvenile girl about her revolting clothes till she cries

Analysis Of Barn Burning By Junot Diaz - 2171 Words

Sarty and Lola come of age in their respective stories, through trials and tribulations that are manifested by their surroundings, and specifically by their parents Abner, and Belicia. Faulkner’s, Barn Burning gives us the point of view of an adolescent boy and our opinion of his father is built around Sarty’s dissection of his father’s actions be them justified or unjustified. Junot DÃ ­az’s, Wildwood gives the other spectrum of parenthood with Lola, and Belicia. Lola’s, point of view creates a bias against Belicia, one of adolescent hatred towards a mother that belittles a daughter, and builds up a character that has very little in ways of compassion shown. At least, from the narration of Lola. The stories have different settings in terms of time, but both Barn Burning and Wildwood have a grip on the realities of dysfunctionality within the family structure, that stunts the growth of adolescent children. The plot of Wildwood goes hand in hand w ith the point of view where the Apex of the story is intertwined with conclusion. Barn Burning is lesser so, the point of view is used more in cohesion with the symbolism that Faulkner applies in drawing upon Abner’s personality and actions. Lola comes short in supporting characters, absent father, uncles and aunts that are preoccupied with family, and younger brother who wouldn’t provide much in ways of guidance. Wildwood and Barn Burning share a coming of age theme in their stories, but Barn Burnings ending is more of one in

Customer Satisfaction in Telecommunication Sector †Free Samples

Question: Discuss about Customer Satisfaction in the Telecommunication Sector. Answer: Introduction: Marketing mixes of companies play significant roles in earning them customer satisfaction and revenue generation. The fact holds more appropriate for service sector where customer satisfaction creation is more challenging owing to the intangible nature of services like telecommunication services. The telecommunication sector in the UK has become deadly competitive and require these forming marketing mixes. The paper would delve into the importance of marketing mix in creating customers satisfaction with emphasis on the telecommunication sector in the UK. It opens with a research qustion followed by sections that proceed in th ligt of .the question. Research question: Why is marketing mix important for customer satisfaction in telecommunication service sector? The question is very pertinent today because of the intense competition in the service sector in the UK and the need of the service providing companies to sustain in the face of this competition. The situation has been aggravated due to the need of the telecommunication companies to give positive return to their shareholders and gain financial sustainability simultaneously. This pressure has compelled them to bring about changes in the marketing mixes to ensure customer satisfaction and serve maximum customers, thus generating maximum revenue and lower cost at the same time. These challenges have made the question very pertinent (Hsiao, Lee and Chen 2015). Five factors supporting the importance of marketing mix in customer satisfaction: The five factors supporting the validity of marketing mix in attaining customer satisfaction: Intense competition: The telecommunication companies today in order to gain high competitive position form marketing mixes which ensures maximum customer satisfaction. The marketing mixes are composed of affordable products which serve multiple needs of the customers at affordable rates, thereby maximizing customer satisfaction and profit generation simultaneously. Thus, marketing mixes enable companies to sustain in the intense competition (Ashok, Day and Narula 2017). Cost cutting: The telecommunication companies are under continuous pressure to cut their costs to attain financial sustainability. Again, their marketing mixes allow them to offer low priced yet multipurpose product bundling like talk time and data packs with affordable prices. These bundles ensure that the customers are satisfied and generate revenue for the companies on continuous basis. The companies as a result are able to diversify the expenses over the revenue base, thus lowering their cost to revenue ratio and enhancing profits percentage (Mattson et al. 2017). Shareholder expectations: The shareholders invest in the shares of the telecommunication companies and expect return on investment (ROI). The telecommunication companies are under continuous pressure to give high ROI in spite of cost cutting. Formidable marketing mixes and consequent customer satisfaction enable them to earn high profit which allows them to give high ROI to investors and attract more investment (Bezemer et al. 2015). Sustainability: The telecommunication companies are under continuous pressure to gain sustainability and reduce their environmental impacts. They, in order to attain this objective install windmills and waste management plants which attract costs. The high level of customer satisfaction through market mixes ensure that these companies earn high revenue, a portion of which they can allocate towards these sustainable investments. Thus, customer satisfaction and marketing mix pave ways for companies to attain environmental sustainability (Holden, Linnerud and Banister 2017). Brand equity: Brand equity is very important for companies to earn high profits in the intensely competitive telecommunication market. The telecommunication companies today ensure customer satisfaction with their marketing mixes which attributes them with high brand equity. Thus, marketing mix and resultant customer satisfaction are important for companies to gain brand equity (Le Blanc 2015). Figure 1. Figure showing factors supporting importance of marketing mix (Source: Author) Brief of the marketing mix theory: The marketing mix is a marketing theory which is composed of the following elements: Product: Products refer to the items which satisfy customer needs and can be purchased in the market. Products may be tangible (goods) or intangible (services) and should be aimed to meet the needs of the customers. For example, the telecommunication companies operating in the UK offer communication packages consisting of talk time and data packs to meet the needs of the consumers in the United Kingdom. This appropriate product mix ensures customer satisfaction and consequent revenue generation (O'Cass and Heirati 2015). Pricing: The second important component of the marketing mix theory which ensures high degree of customer satisfaction is pricing strategies of the companies. The telecommunication companies use pricing as a formidable tool to create satisfaction for both business and domestic customers. They use low pricing strategy to suit the limited income of the domestic customers and high pricing but low rates for business customers. This efficient pricing enable the telecommunication companies satisfy both domestic and business customers in the United Kingdom (Le Blanc 2015). Place: The third important component of marketing mix theory is place which ensures that the customers can avail the products (services in this case) easily. The telecommunication companies in the UK today have increased their presence to ensure round the clock services to customers and maximisation of their satisfaction. The telecommunication packages are available both at the brick-and-mortar stores and on the official websites of the companies. Thus, place plays a significant role in ensuring customer satisfaction and revenue generation (O'Cass and Heirati 2015). Promotion: Promotion is very significant because it allows the companies to create continuous demand for their products in the market and market them to generate revenue. The telecommunication companies promote their products on the internet, in the newspapers and on television in the UK. This allows the customers to find products to suit their needs, thus maximising their customer satisfaction level. Thus, promotion plays a very significant role in creation of customer satisfaction and business generation of the telecommunication companies (Bezemer et al. 2015). Two research hypothesis: The two research hypotheses are: The null hypothesis would be, there is no relationship between marketing mix and customer satisfaction in the telecommunication sector. The alternative hypothesis would show that there is relationship between marketing mix and customer satisfaction in the telecommunication sector. The hypotheses are directional in nature. This is because the researcher would aim to establish negative or positive relationship between the two items considered. Operation of hypothesis: The operation of the hypothesis is as follows: Definition of the concepts (conceptual definitions): The concept of customer satisfaction can be defined as the measure of firms capacity to surpass the expectations of the customers with their products (goods and services). The concept of marketing mix can be defined as the combination of factors like products and pricing which business organisations use to satisfy their customers (Zablah et al. 2016). Operational definitions of the two hypotheses: Customer satisfaction can be defined as the rate of satisfaction which companies aim to create and maximise by combining operational factors like quality and quantity. The marketing mix can be defined as combination of these operational factors or variables to ensure and enhance customer satisfaction. Instruction of creation of dependent and independent variable: The following are the instruction of creation of dependent and independent variables in creating of customer satisfaction: The telecommunication companies should first choose their marketing mixes. They should choose the factors like STP and promotional strategies as per their profit targets. Effectiveness of the variables: The variables should be effective in achieving customer satisfaction and revenue maximisation. The independent variable like quality, cost and telecommunication package features should aim towards attainment of the dependent variables like profit and customer satisfaction. Dependent and independent variable applied in the hypothesis: The dependent variables in the hypothesis would be profit, customer satisfaction and customer loyalty. The independent variables would be quality, price, cost and features (Le Blanc 2015). Unit of analysis: The unit of analysis to measure customer satisfaction would be positive ratings received from customers or CSAT. The number of repeat sales would also prove the level of customer satisfaction earned by the telecommunication companies in the UK (Bezemer et al. 2015). Conclusion: One can conclude from the discussion that marketing mixes in the telecommunication companies play significant role in attainment of customer satisfaction. These companies must emphasise on aligning their marketing mixes with the requirements of the customers to enhance this satisfaction level. This would enable them to raise their revenue margin and strengthen their positions in the market. Their marketing mixes should incorporate the customer factors like their income and future needs to ensure repeat business. The marketing mixes should not only help the companies to earn revenue but also strengthen their brand values. References: Ashok, M., Day, M. and Narula, R., 2017. Buyer (dis) satisfaction and process innovation: The case of information technology services provision.Industrial Marketing Management. Bezemer, P.J., Zajac, E.J., Naumovska, I., van den Bosch, F.A. and Volberda, H.W., 2015. Power and paradigms: the Dutch response to pressures for shareholder value.Corporate Governance: An International Review,23(1), pp.60-75. Holden, E., Linnerud, K. and Banister, D., 2017. The imperatives of sustainable development.Sustainable Development,25(3), pp.213-226. Hsiao, C., Lee, Y.H. and Chen, W.J., 2015. The effect of servant leadership on customer value co-creation: A cross-level analysis of key mediating roles.Tourism Management,49, pp.45-57. Le Blanc, D., 2015. Towards integration at last? The sustainable development goals as a network of targets.Sustainable Development,23(3), pp.176-187. Mattson, J., Miller, J., Goodwill, J., Sriraj, P.S. and Hough, J., 2017. Impacts of Mobility Management and Human Service Transportation Coordination Efforts and End-User Quality of Life. InJournal of the Transportation Research Forum(Vol. 56, No. 1, pp. 77-92). O'Cass, A. and Heirati, N., 2015. Mastering the complementarity between marketing mix and customer-focused capabilities to enhance new product performance.Journal of Business Industrial Marketing,30(1), pp.60-71. Sachs, J.D., 2015.The age of sustainable development. Columbia University Press. Zablah, A.R., Carlson, B.D., Donavan, D.T., Maxham III, J.G. and Brown, T.J., 2016. A cross-lagged test of the association between customer satisfaction and employee job satisfaction in a relational context.Journal of Applied Psychology,101(5), p.743.

Auditing & Assurance Services in Australia

Question: Discuss about theAuditing Assurance Services in Australia. Answer: Introduction The significances of Auditing and Assurance Services are perpetually expanding in current business environment for the cotemporary business organization and these plays huge part during the time spent distinguishing the characteristic threat exist inside the association (Botica Redmayne, 2012). These specific administrations help in distinguishing the own quality and shortcoming of a business association. Extraordinarily, the shortcoming in dealing with the records of the transaction of the organization can be performed by the Auditing and Assurance Services. Aside from this, it helps in making reports from the data recorded by the bookkeeper of the organization on the budgetary occasions, which took places inside this financial year. It helps in perceiving the in house issues and the operational issues aspects and by giving additional emphasis for the issue the issues can be lessened thus that the organization can enhance its proficiency and viability (Dong, Paul and Zhang, 2009). A long these lines the organization can guarantee its further development and advancement in this way the whole stakeholders of the organization are profited by Auditing and Assurance Services. The basic parts of the Auditing and Assurance Services are to investigation the money related articulations or the financial reports of the organization. The auditors use to give audit report after fulfillment of the inspecting undertakings. The review report on a firm gives real data about the money related matter of the particular firm. As more, an outsider direct the examining in this way, its dependence is expanded. The auditors essentially deal with whole partners' advantages and the advantage of the organizations (Gay and Simnett, 2012). For this report an Australian business substance named One Tell has been embraced and all the imperative hypotheses and ideas will be talked about in view of this firm. Discussion on Features Contribute in Rising Inherent Risk Estimation There are a few factors which essentially contributed in developing intrinsic threat evaluation. Few of the basic components, which are recognized in the attempted contextual analysis, for example, building deficient structure of the business elements and also missing of the professional ethics (Hay, 2014). In the embraced contextual investigation of One Tell it is watched that the organization was a standout amongst the most settled Australian organizations, fourth biggest media transmission organization in Australia. Regardless of fulfilling considerable achievement the organization has been broke down just inside its six operation year. It is found from the case that the senior most administration staffs of the association are reveling with disgrace for this reasons the organization was missing from satisfactory professional ethics (Imoniana and Perera, 2016). Apart from this, the organization had lack proficient competency, honesty and objectivity that drove the organization to i ts horrendous goal. Auditors' part was vigorously condemned on account of One Tell Company. Besides, hence the organization's budgetary activities need to experience stringent examined process. Other than this, the organization needs to confront the risk of liquidation. Also, the stowing away budgetary data is depicted detailed way. The examiner's execution in this matter has been taken in a fabulous route; in any case, for this situation their execution was not appropriate with a specific end goal to judge of the firm (Knechel, 2013). On account of reviewing the firm, the adequacy and also effectiveness of the auditors appeared to be shattered, as the risk appraisal keeping in mind the end goal to the procedure of Auditing has been missing. By making successful judgment, the inadequacy of the expert morals can be judged. In addition, in this particular way the inadequacy in corporate administration can be discovered besides, along these lines the organization was setting off to the liquidation state. The organization made tremendous misfortune by making wastages of the assets of the organization and mistaken choice by the top administration of the organization drove the business firm to the liquidation level (Louwers, 2005). Along these lines, on account of One Tell both the auditors firms BOD and Ernst Young are inadequate in respectability and they were one-sided for the top individuals from in the administration. Recognition of Known Aspects in Strategic Business Risk Estimation As per the financial report of the business substances, it can be watched that in a critical balance sheet of the organization the risk proportion is eternally developed. Aside from this, it is additionally watched that in the cash flow statement of the firm the operation benefit is much lower than the operation cost (Messier and Emby, 2005). The suppliers' installment and also the compensation of the staffs are additionally much higher the installment got from the clients of the business firm. In this way, the organization needs to face misfortune for the business operation by the organization. Aside from this, the speculation exercises of the organization were likewise misfortune for the organization in light of the fact that the firm put gigantic measure of cash in the plant and hardware. In addition, just financing exercises by the organization made benefit for the organization. Additionally, as per the profit and loss statement of the organization, the business firm has acquired serious misfortunes (Ruhnke and Lubitzsch, 2010). In 2000, the business firm got achievement in accomplishing enormous development however regardless of the development the business firm was running in losses. By and large the business firm and its administration have comparable destinations and also focus for the eventual fate of the business firm. Nonetheless, in some cases the guideline does not work and the organization's destinations differ from the target of the administration staffs of the organization (Saxena et al., 2010). In addition, in those cases the issue starts, as on account of One Tell happened. This specific circumstance of the business firm is called Principle Agent Problem. One Tell confront the comparative issues and it was the key explanation behind the breakdown of the organization. Discussion on Inherent Risk Features and their Role in Growing Inherent Risk Estimation Inappropriate corporate governance is seen in this particular case, it was the key rationale behind the end of the business firm, and that drove the business firm to the condition of liquidation. As a result of the poor corporate administration the administration structure of the organization turned out to be exceptionally poor and with poor administration structure the organization couldn't have the capacity to convey satisfactory execution that help the organization in surviving (Seetharaman, Sun and Wang, 2011). The administration of the organization was involved with 4 individuals, who are the non official Directors of the organization. Out of the 4 Directors 3 were liable to each year election. The fourth one is Jodee Rich, the CEO of the organization who was not elected by the shareholders of the organization. Toward the end of 1988 the organization augmented its board and includes four more individuals (Subramaniam and Carey, 2011). Additionally, among the eight board members around then there are 3 individuals who were High School classmates of Jodee Rich. The auditing and financial board of the organization included two individuals who were close to Jodee Rich the CEO of the organization. The financial board of trustees individuals was not autonomous chiefs with the positions they hold in the organization. Examination directed by ASIC alongside Institute of Chartered Accountants of Australia distinguished that the business firm had conceded use of 48 million AUD. Other than this, the organization acquired misfortunes that were more prominent than 40 million AUD (Seetharaman, Sun and Wang, 2011). The review accomplice and the outside examiners were discovered blameworthy, in view of overstretching the Australian Accounting and Auditing measures and charged forty eight million. It is viewed regardless of greater pay of 2.3 million AUD the official chiefs of the organization got bonuses of 82.5 million AUD when the business firm was experiencing the misfo rtunes of 292 million AUD in 2000. It is distinguished that keeping in mind the end goal to conceal the data from people in general these rewards were set apart as postponed uses and the foundation expense of the business firm in Europe according to the key worldwide development arrangement of the organization. Judgment on the Risks as High Medium or Low The business firm had high hazard alongside lower surrender systems and a scope of motivator for the crisp buyers and in addition this couldn't be viable in consistent premise in Australia as the business sector over yonder is little. In portable business sector, there are six administrations suppliers in Australia and according to the report it is second biggest in the worldwide business sector (Saxena et al., 2010). Moreover, the uses of the business substances were past the money related limit of the firm. Other than this, the One Tell charges a great deal more for the membership in contrast with the other media transmission in Australia. Broad telephone limit acquired from Telstra and Optus was utilized by One Tell. Be that as it may, the firm had attempted to offer economical package to its clients yet at the same time the two predominant structures Telstra and Optus had an ostensible working expense in contrast with One Tell (Knechel, 2013). The business strategies of One Tell were amazingly reliant on Telstra and Optus; notwithstanding, in the meantime both the enormous organizations are key rival of the business firm. Recognition of the Primary Aspects Intended for Useful Decision-Making There are other persuasive perspectives, which help in successful basic decisions were consequentially disappointment of the Billing system. It is clear in the auditing methods that the arrangement of the senior IT staffs of this particular firm is to a great degree sketchy. The individual in charge of advancement were given rewards taking into account auspicious building and set up of novel projects and the framework (Gay and Simnett, 2012). There was no need of testing or need to give the key archives in admiration of the quality system. One of the main bookkeeper of the organization uncovered that the organization has no structure or any bookkeeping framework, no technique or any control in the charging arrangement of the firm. Fundamentally the billing system of the firm was precise for dealing with the issues. Conclusion It is clear that for the ruin of One Tell, any single part cannot be accused. There was insufficiency in company structure, missing in professional ethics, as well as scarcity in corporate governance, which drove the firm to its end and the firm collapsed. References Botica Redmayne, N. (2012). 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